eCourse Introduction
Learn how to identify the causes of conflict and how to deal with them effectively. As a manager dealing with workplace conflict, it will minimise the effect it will have on individual and team performance, in turn promoting a positive atmosphere.
eCourse Aim
The aim of Understanding Conflict Management in the Workplace is to equip you with the skills and knowledge to manage conflict situations in a clear, assertive and rational manner whilst supporting individuals or your team.
eCourse Content and Assessment
This eCourse requires approximately 1 hour of study. There are two learning topics:
1. Workplace Conflict
2. Resolving Workplace Conflict
Accreditation
When you have completed your eCourse, take the online assessment to test and validate your new knowledge!
Once successful, you will receive a Digital Badge in Understanding Conflict Management in the Workplace from QedON.
This Micro-Learning Skills course holds a QedON Digital badge. Digital badges are an accredited indicator of accomplishment, skill, quality or interest that can be earned by taking this course. You can use this Digital badge to post to your social media channels and boast to your colleagues and peers on Linkedin!
It also holds Metadata specifying when the course was taken, did you pass the test, and the topics you studied! This feature is pretty valuable for a job application!
Who is it suitable for?
This eCourse is suitable whether you are new to the role of Manager/Supervisor or you wish to upskill yourself within your current role, or one you aspire to!
Meet your tutor
Director of EdTech Development
Fong Hayes
Director of EdTech Development
This eCourse; Understanding Conflict Management in the Workplace was designed and developed by Fong Hayes. Fong holds a Bachelor Honors Degree in Business & Administrative Management specialising in HR and has over 16 years’ experience working in the HR and L&D environment.
What our learners say
The course was easy to access and navigate, the way Moodle works in sync with the website is brilliant!
There was a real engaged learning environment, that made me not want to put the tablet away.
"The Course Tutor was available for help and advice throughout"