Terms and Conditions
Terms of Enrolment
THE FOLLOWING TERMS AND CONDITIONS FORM THE BASIS OF YOUR CONTRACT WITH THE COMPANY. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING QEDON eLEARNING TRAINING SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS DESCRIBED HEREIN AND ALL TERMS AND CONDITIONS INCORPORATED BY REFERENCE. ALL CONTENT IS STRICLY THE INTELLECTUAL PROPERTY OF QEDON Ltd and UNDER COPYRIGHT. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, DO NOT USE THE QEDON eLEARNING SOFTWARE OR PURCHASE ANY COURSES.
This LMS (the “LMS”) is the learning platform owned and operated by QedON Ltd (“QedON Ltd “us” or “we”), a company registered in Ireland under company number 70064 and with its registered address at Unit 278 Blanchardstown Corporate Park 2, Blanchardstown, Dublin 15, Ireland.
- Before purchasing an eLearning course purchased from qedon.com, ensure you review all the terms and conditions.
- Prior to booking a course, you will be asked to agree to the terms and conditions. If you do not agree, you will not be permitted to book any training materials from QedON Ltd.
Your personal information
- We comply with the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws including the Data Protection Act 2018, regulations and secondary legislation, as amended or revised in Europe.
- Both you and we must comply with all applicable requirements of the Data Protection Laws.
- This Agreement is between you and QedON Ltd., and no other person shall have any rights to enforce any of the Terms and Conditions contained in it.
- You confirm that you are authorised to purchase an eLearning course.
- You and we agree that on entering the agreement, neither one can claim for innocent or negligent misrepresentation not set out in this agreement.
Delivery of eLearning Courses
- Our eLearning courses are delivered electronically. To access these courses, login details and access information will be provided to users. There are help functions and support services in the event of an error in the access information.
- Delivery of an Order shall be completed when we provide you with login details to the email address you gave us or was supplied to us.
Our eLearning Courses
The eLearning courses copyright and all other intellectual property rights in our eLearning courses are owned solely by QedON Ltd.
- You are not permitted to copy or reproduce any part of them unless you have obtained written permission from the company.
- The course is available for 180 days from the date of purchase. The course will automatically turn off after this point, and you will be automatically unenrolled.
- Only the registered user can access and complete the course.
- Only the registered user may complete the end of course assessment
- You can pay using a debit card or credit card with Stripe or by using your Paypal account. We accept the following cards: Visa, Mastercard, Visa Electron, American Express.
1.1 We are committed to safeguarding the privacy of the QedON Limited website visitors and its clients in accordance with the General Data Protection Regulation (GDPR).
1.2 This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it
1.3 This policy applies where we are acting as a data controller with respect to the personal data of the QedON Limited website visitors and customers; in other words, where we determine the purposes and means of the processing of that personal data.
1.5 In this policy, “we”, “us” and “our” refer to QedON Limited For more information about QedON Limited, see Section 12.
2. HOW WE USE YOUR PERSONAL DATA
2.1 In Section 2 we have set out:
(a) The general categories of personal data that we may process.
(b) In the case of personal data that we did not obtain directly from you, the source and specific categories of that data.
(c) The purposes for which we may process personal data; and
(d) The legal bases of the processing.
2.2 We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is for our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
2.4 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.4 We may process information contained in, or relating to, any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is for our legitimate interests, namely the proper administration of our website and business and communications with users.
2.5 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.6 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.7 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.8 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
3. PROVIDING YOUR PERSONAL DATA TO OTHERS
4 RETAINING AND DELETING PERSONAL DATA
4.1 This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
4.3 We will retain your personal data as follows:
- personal data [email address] will be retained for a minimum period of 12 months following use of the web contact form, and for a maximum period of 24 months following the sign-up date.
4.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
- the period of retention of your email address will be determined based on consent and legitimate interest for the purposes of offering, marketing and selling relevant goods and/or services to you.
4.5 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We may notify you of significant changes to this policy by email.
7. YOUR RIGHTS
7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
(a) the right to access.
(b) the right to rectification.
(c) the right to erasure.
(d) the right to restrict processing.
(e) the right to object to processing.
(f) the right to data portability.
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
7.3 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.4 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes, and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; For compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.5 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.6 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.7 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
7.8 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.9 To the extent that the legal basis for our processing of your personal data is:
- consent; or
- that the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
7.10 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.11 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.12 You may exercise any of your rights in relation to your personal data by written notice to us OR in addition to the other methods specified in this Section 7.
8. ABOUT COOKIES
8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
9. COOKIES THAT WE USE
10. COOKIES USED BY OUR SERVICE PROVIDERS
11. MANAGING COOKIES
11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);
(e) https://support.apple.com/kb/PH21411(Safari); and
11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
11.3 If you block cookies, you will not be able to use all the features on our website.
12. Refund policy
12.1 Where you have purchased a QedON Ltd. eLearning course via the internet, you may cancel the contract at any time within ten working days beginning on the day after the order of services.
12.2 To cancel an order in accordance with your legal right, email [email protected] telling us that you have decided to cancel and for what reason.
13. OUR DETAILS
13.1 This website is owned and operated by QedON Limited.
13.2 We are registered in The Republic of Ireland and our registered office is at Unit 278, Blanchardstown Corporate Park 2, Ballycoolin, Blanchardstown, Dublin 15.
13.3 You can contact us:
- (a) by post, using the postal address given above.
- (b) using our website contact form.
- (c) by telephone, on +353 (0)53 9428773; or
- (d) by email, using [email protected]
14. DATA PROTECTION OFFICER
14.1 Our data protection officer’s contact details are:
Susan Madden – QedON Limited, +353 (0)53 9428773