eCourse Introduction
Retailing is an intensely competitive sector. Today’s consumers are spoiled for choice with retail stores of all sizes in various convenient locations. Nobody forces consumers to use any one retailer – they make their own choice, so consumers hold the power in the relationship. However, without a customer, a retail store goes out of business!
eCourse Aim
This eCourse aims to provide you with the knowledge and understanding of how to deliver excellent customer service, and how customer complaints and problems are resolved successfully in a retail business.
eCourse Content and Assessment
This eCourse requires approximately 12 hours of study. There are four learning topics:
- Providing Excellent Customer Service
- Listening To Your Customers
- Interpreting Customer Service Standards
- Resolving Customer Service Complaints and Problems
When you have completed your eCourse, take the online assessment to test and validate your new knowledge!
Once successful, you will receive an ATHE Endorsed Programme certificate in Customer Service Skills from QedON.
Accreditation
QedON’s short courses were granted “Endorsed” status by a second UK Ofqual regulated awarding body ATHE (Awards for Training & Higher Education). Endorsed programmes meet ATHE standards in terms of design, content, and relevance and are delivered and assessed according to approved standards. The feedback received from an ATHE Education Consultant was –
“MAY I CONGRATULATE YOU ONCE AGAIN ON THE QUALITY OF YOUR PROGRAMMES AND WISH YOU EVERY SUCCESS WITH THEM.” – Frances McCabe, Education Consultant, ATHE
Who is it suitable for?
This eCourse is suitable whether you are new to the retail sector or you wish to upskill yourself within your current retail role, or one you aspire to! You have access to your course 24 hours a day, seven days a week, 365 days a year, making learning work for you, at a pace and time that suits you. Learners with a keen interest in working within the retail sector and existing retail employees.
Meet your tutor
Susan Madden
This eCourse, Customer Service Skills was designed and developed by Susan Madden. Susan holds an MSc in adult education and has over 30 years’ experience and expertise in designing, developing and delivering Retail Courses.
What our learners say
“The course was easy to access and navigate, the way Moodle works in sync with the website is brilliant!”
“There was a real engaged learning environment, that made me not want to put the tablet away”
“The Course Tutor was available for help and advice throughout”
“What I found beneficial to me was meeting the tutor on video, it made it real”
