eCourse Introduction
Retailing is an intensely competitive sector. Today’s consumers are spoiled for choice with retail stores of all sizes in various convenient locations. Nobody forces consumers to use any one retailer – they make their own choice, so consumers hold the power in the relationship. However, without a customer, a retail store goes out of business!
eCourse Aim
This eCourse aims to provide you with the knowledge and understanding of how to deliver excellent customer service, and how customer complaints and problems are resolved successfully in a retail business.
eCourse Content and Assessment
Accreditation
QedON’s short courses were granted “Endorsed” status by a second UK Ofqual regulated awarding body ATHE (Awards for Training & Higher Education). Endorsed programmes meet ATHE standards in terms of design, content, and relevance and are delivered and assessed according to approved standards. The feedback received from an ATHE Education Consultant was –
“MAY I CONGRATULATE YOU ONCE AGAIN ON THE QUALITY OF YOUR PROGRAMMES AND WISH YOU EVERY SUCCESS WITH THEM.” – Frances McCabe, Education Consultant, ATHE
Who is it suitable for?
This eCourse is suitable whether you are new to the retail sector or you wish to upskill yourself within your current retail role, or one you aspire to! You have access to your course 24 hours a day, seven days a week, 365 days a year, making learning work for you, at a pace and time that suits you. Learners with a keen interest in working within the retail sector and existing retail employees.
Meet your tutor

Chief of Education